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The moment your order lands in our system, we kickstart the processing journey. Yet, if for any reason you wish to bid farewell to your order, here's the scoop:

1. You're free to cancel before your package spreads its wings from our warehouse.

2. Once it's on its way, cancellation isn't in the cards. Should you need guidance or have inquiries about nixing or returning, give our care crew a shout at +91-8218083315 or +91-8279305022, or shoot us a message at


Cancellation/Delayed Delivery Due to government directives:

In instances where timely delivery of your online order is hindered by governmental mandates, Osheen will promptly notify you. In this scenario, you have two options:

1. Casa Decor will adjust the delivery date in compliance with Government directives, ensuring your order reaches you once regulations are relaxed.

2. Alternatively, you may opt to cancel your order by reaching out to us directly via email or phone. Upon approval/placement of your cancellation request, a refund will be initiated within 14 days.


Circumstances when the company may cancel a certain order:

While we strive to maintain accurate online inventory levels, retains the prerogative, upon receiving your order, to notify you via email, SMS, or phone call of any potential shortage in the quantity of your selected item(s). In such instances, we reserve the right to either provide a reduced quantity or cancel your order, ensuring prior communication with you.

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