top of page

Terms of Service

Term of Agreement:

Step into the digital realm of Osheen EXIM through, your premier e-commerce portal. Crafted, curated, and cultivated by (OEXIM), this platform serves as your gateway to a world of trade and commerce. The content showcased and communicated on this site is safeguarded by copyright and various intellectual property statutes. Herein lie the guidelines and regulations governing the online services extended to our users; by engaging with our services, users inherently consent to and embrace these terms, irrespective of their registration status. Thus, we urge all users to peruse them with due diligence and care.


Unlock the latest updates on Osheen's newest collections and exclusive discounts with our complimentary email subscription service. Stay in the loop as we may tweak, enhance, or unveil new offerings at any time, including pricing adjustments. Unless stated otherwise, all prices will be denoted in Indian rupees, and users are entrusted with ensuring adherence to pertinent regulations when settling payments with us.

Eligibility to utilize services:

Those capable of entering into a legally binding agreement with the seller are permitted to utilize the service in accordance with the stipulations laid out in this agreement, as well as all pertinent state, national, and international laws, statutes, and regulations. However, minors, individuals declared insolvent, and others deemed ineligible are prohibited from accessing the website. Individuals under the age of 18 are expressly forbidden from registering as users or engaging in transactions on the platform. Should a minor seek to utilize the service, they must first obtain consent from their legal guardian or parents. The company reserves the right to revoke membership or deny access to the website if it's determined that a user is a minor or otherwise legally incapable of entering into contracts. Users are admonished against employing the products or services for unlawful or unauthorized activities that contravene established laws. Any violation of these terms will lead to the immediate cessation of services. Registered users are obliged to safeguard their user credentials, including their user ID and password. They bear full responsibility for any actions conducted under their user profile. Users are obligated to provide accurate, authentic, up-to-date, and comprehensive information about themselves on the platform. Should any information be found to be false, inaccurate, incomplete, or incongruent with the website's requirements, the company reserves the right to suspend, terminate, or prohibit access to the site.

User Content:

By utilizing the Service, the user commits to abstain from the following prohibited actions: (i) Replicating, disseminating, altering, transmitting, encoding, publishing, publicly showcasing, or divulging any portion of the Service in any manner. (ii) Endeavoring to tamper with system integrity or security, breach servers hosting the Service, or decipher any transmissions to or from said servers. (iii) Engaging in activities that may excessively strain or burden our infrastructure, as determined solely by our judgment. (iv) Uploading invalid data, viruses, worms, or any other harmful software agents via the Service. (v) Harvesting personally identifiable information, such as account names, from the Service. (vi) Using the Service for commercial purposes. (vii) Impersonating another individual, perpetrating fraud, or concealing one's identity. (viii) Disrupting the proper functioning of the Service. (ix) Accessing Service content through unauthorized means or technologies. (x) Circumventing measures implemented to restrict Service access or usage. (xi) Decompiling, reverse engineering, or attempting to access the source code of the Service.

We reserve the right, without prior notice, to modify or discontinue the Service or its features, impose usage restrictions, or terminate access to the Service, temporarily or permanently, at our discretion and without liability to the user, for any reason or no reason, including the violation of this Agreement. Termination of this Agreement or access to the Service does not exempt the user from the obligations outlined herein, which shall endure beyond termination.

Furthermore, the user agrees not to post content that: (i) Poses harm, loss, or distress to any person, animal, or property. (ii) Seeks to exploit or harm children through exposure to inappropriate material. (iii) Constitutes or contributes to criminal activity. (iv) Contains unlawful, offensive, defamatory, invasive, harassing, threatening, obscene, or objectionable content. (v) Involves illegal activities, including the disclosure of insider information. (vi) Infringes upon third-party rights, including Intellectual Property Rights and privacy rights.

We reserve the right to reject or remove any User Content that violates these terms, at our sole discretion. Osheen does not guarantee the availability of any content on the website and reserves the right to alter, remove, or modify information without prior notice, for any reason or no reason at all.

Products and Description:

The business does not guarantee the accuracy, completeness, reliability, or timeliness of any material on the website and assumes no responsibility in this regard. Users rely on the website's content at their own risk, understanding that it is intended for general informational purposes only. By using the website, users release all parties associated with the company, including directors, employees, contractors, and partners, from any claims or actions. The company grants a limited, revocable, non-transferable license for users to access the site and its content solely for using the service, not for commercial purposes. Any violation will result in immediate license termination without warning. Users must agree separately to delivery, payment, insurance, and other terms with the company. Errors in pricing, promotions, shipping costs, or product availability may occur due to technical issues or typographical errors. In such cases, the company reserves the right to amend or cancel orders without notice. Prices are subject to change without prior notification. While efforts are made to accurately represent items, including colors and photos, the company cannot guarantee how they will appear on every user's computer screen. Product listings are subject to change, and the company may withdraw products at any time. The company does not assure that purchased items will meet customer expectations in terms of quality, services, or information.

Policy for Ordering:

No order shall be deemed complete until the purchaser provides shipping details. The company reserves the prerogative to accept or decline any order, in whole or in part, at its discretion. Additional information may be required prior to order approval. In the event of a shortfall or non-receipt of purchased items, the customer shall receive a credit refund via the original payment method.


The company highly values the confidentiality and security of your personal data. Nonetheless, we cannot guarantee absolute immunity against unauthorized access or misuse by third parties. By providing your personal information, you acknowledge and accept the inherent risks involved. Please specify the copyrighted material you believe has been infringed upon. Include adequate contact information for the Seller to reach you, such as your address, phone number, and email. Provide a statement, affirmed under penalty of perjury, asserting the accuracy of the provided information and confirming your status as the copyright holder or an authorized representative. Repeated offenders will face removal of infringing content and termination of access to our services. Our Service and any associated products or services are provided on an "as is" and "as available" basis. Your usage of the Service carries inherent risks, and to the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

Intellectual Property Rights:

By utilizing this platform, you accept and recognize that the entirety of copyright, designs, the essence of the Site's appearance, trademarks, and all other forms of intellectual property associated with the Content and Services outlined herein, including but not restricted to the Osheen software and any HTML and other code present on this Site, are the rightful possessions of Osheen and/or their respective owners. The entirety of such Content, encompassing third-party trademarks, designs, and affiliated intellectual property rights featured or referenced on this Site and its Services, is safeguarded by state laws, customary laws, regulations, and international agreements. You are permitted to utilize the Content only as expressly sanctioned by Osheen and/or its third-party licensors.

Liability Limitations:

Our business cannot guarantee a flawless, uninterrupted experience when using our services. We make no assurances regarding the accuracy or reliability of outcomes derived from using our service. Users acknowledge that we reserve the right to suspend or terminate the service indefinitely, without prior notice. By using our service, you accept that any risks associated with its use are solely yours. Our service, along with all associated products and offerings, is provided 'as is' and 'as available,' without any express or implied warranties, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. Under no circumstances shall our company, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, or service providers be liable for any damages, whether direct, indirect, incidental, punitive, special, or consequential, arising from your use of the service or any products obtained through it. This includes, but is not limited to, lost profits, revenue, data, or replacement costs, regardless of whether the possibility of such damages was communicated to you. Our liability is limited to the maximum extent permitted by law in states or jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed.

Governing Law and Changes in Terms and Conditions:

Behold, these Terms of Service, along with any distinct agreements through which we furnish you with our Services, shall be subject to the guiding principles enshrined within the Indian constitution. Service forth, should you seek to acquaint yourself with the current iteration of our Terms and Conditions, for they reside ever-ready for your perusal upon this very page. Know ye, however, that the company retains the prerogative, vested solely within its discretion, to revise, modify, or supplant any fragment of these Terms and Conditions. Such amendments shall be communicated through updates and postings upon our website. Hence, it falls upon the user's shoulders to periodically survey the terrain of our website for any alterations. Should the user persist in their engagement with or access to our website subsequent to the dissemination of such changes to these Terms and Conditions, it shall signify their unequivocal acceptance thereof.

Returns and Replacements:

Experience hassle-free returns and replacements with us. At our business, we go above and beyond to ensure your satisfaction. Our Quality Control team diligently inspects each order before shipment, meticulously examining our handcrafted and curated products for every detail. While slight variations are expected due to the artisanal nature of our goods, such as variances in color, texture, and shape, these nuances only enhance their uniqueness. Each piece is a one-of-a-kind creation, crafted with care by the skilled artisans of India. If, however, the product doesn't meet your expectations, we make returns and replacements easy for you. Should you receive a damaged item, simply reach out to us within three days of delivery, providing photographs and your order number to Our dedicated support team will promptly assess the situation and respond within 48 hours. We'll arrange for a hassle-free pickup of the damaged product. And if you're still not completely satisfied, feel free to contact us directly via email or phone at +91-8279305022 or +91-8218083315. Your satisfaction is our priority.


You have the freedom to cancel your order at any point before it's dispatched by simply reaching out via email or phone to request cancellation. Your refund will be processed within 7-14 business days through the same payment method used initially. Additionally, if upon delivery you find the products unsatisfactory, you can opt to return them on the spot.

Return Procedures:

Unleash your return magic with us! We gladly accept unused products, returned in their original pristine state and packaging. Feel free to send back any item within 7 days of delivery for a hassle-free return experience. Please note, items snagged during a sale or promotional extravaganza can't be swapped or refunded. Share the story behind your return with us at, and don't forget to include your order number!

Payments and Transaction:

Our arrangement regarding transaction price and all associated commercial terms—such as delivery and dispatch of products or services—is grounded in a dynamic of mutual contractual obligations between the buyer and ourselves, operating as principals. The payment facility serves merely as a conduit utilized by the buyer and our company to facilitate the seamless execution of transactions. It is imperative to note that the utilization of this payment platform does not attribute any liability or responsibility to our company for issues such as non-delivery, non-receipt, non-payment, damages, breaches of representations and warranties, absence of after-sales or warranty services, or fraudulent activities pertaining to the products or services showcased on our website. By explicitly consenting, you authorize our company or its designated service providers to electronically collect, process, facilitate, and remit payments, including the transaction price, either electronically or through cash on delivery, among other users, in connection with transactions conducted through our payment facility. Your association with our company is founded on a principal-to-principal relationship, and by agreeing to these terms of use, you acknowledge and accept this arrangement. It is important to comprehend and acknowledge that the payment facility extended by our company does not constitute a banking or financial service; rather, it functions as a facilitator, offering an electronic, automated online payment system, including cash on delivery, for transactions conducted on our website. This process utilizes existing authorized banking infrastructure and credit card payment gateway networks. Furthermore, in providing this payment facility, our company does not assume the role of a trustee or operate in a fiduciary capacity concerning the transaction or the transaction price.


As a Buyer, you acknowledge that commencing a Transaction constitutes entering into a binding contract with the Company, obligating you to purchase products and/or services using the Payment Facility. You agree to remit the Transaction Price to the Company via your Issuing Bank through the Payment Facility. You, acting as a Buyer, may consent to modifications regarding Dispatch and/or Delivery times through electronic means and automated features provided by the Payment Facility. Any such alterations must adhere to Payment Facility Rules and Policies. Upon Delivery or non-Delivery within the specified timeframe, you, as a Buyer, must promptly notify the Payment Facility through the appropriate Company Website channels. Failure to do so will be construed as deemed Delivery for that Transaction. For Cash on Delivery transactions, confirmation of product or service receipt is required to finalize the order. If you receive damaged goods, you have 14 days to claim a refund of the Transaction Price as your sole remedy. Failure to submit a refund claim within the stipulated timeframe renders your ineligible for a refund. You understand that the Payment Facility may not be fully available for certain product categories or Transactions as outlined in the Policies, potentially affecting your refund entitlement. With the exception of Cash on Delivery transactions, refunds will be issued through the same Issuing Bank where the Transaction Price was received. For Cash on Delivery transactions, refunds will be issued via cheque or demand draft based on Buyer registration details. Refunds will be denominated in Indian Rupees and will match the Transaction Price received. Electronic payments will be refunded through approved methods such as NEFT/RTGS or other online banking systems sanctioned by the Reserve Bank of India (RBI). Refunds are conditional and subject to recourse by the Company in case of Buyer misuse.

Buyer's compliance with Policies is required before a refund is granted:

1. The company holds the authority to set restrictions on the volume of transactions or their corresponding prices originating from individual valid payment methods, whether it be credit/debit cards, bank accounts, or any other authorized financial instruments. This includes transactions facilitated directly or indirectly through payment aggregators or RBI-sanctioned channels. Furthermore, the company retains the right to decline processing transactions that surpass such predetermined limits.

2. In cases where buyers have a track record of questionable charges, including but not limited to breaches of agreements with the company, violations of laws, or charges imposed by issuing banks, the company reserves the right to reject processing their transactions.

3. The company may conduct necessary checks before accepting payments or commitments from buyers, particularly in cash-on-delivery transactions, for security purposes or other considerations at its discretion. If these checks reveal doubts about the buyer's credibility or the genuineness of the transaction, the company reserves the right to refuse payment acceptance.

4. All valid payment methods, including credit/debit cards and cash, are processed through appropriate payment gateways or systems, subject to the terms and conditions agreed upon between the buyer and the issuing bank or payment instrument provider.

5. Online bank transfers from valid accounts are facilitated through gateways provided by respective issuing banks, which support payment facilities for users. These transactions are also governed by terms and conditions agreed upon between the buyer and the issuing bank.

International Dialing:

Venturing beyond borders, the Site beckons explorers from distant lands. Within its digital expanse, you may encounter treasures not found beyond the Indian shores. Yet, the mere presence of such marvels doesn't promise their presence elsewhere. Should you journey into the Site's realms from foreign soils, the mantle of responsibility falls upon you to honor the laws and codes of your own domain.

Dispute Resolution:

Smooth transactions are the norm at our company, yet occasional challenges may arise for both customers and us. Fear not, for we've devised a Dispute Resolution mechanism to iron out any wrinkles.

A dispute signifies a clash of views between a customer and our company regarding a transaction conducted on our website. Should such an issue arise, customers can reach out to to voice their concerns or disputes, pinpointing the specific transaction in question.


Here are some common scenarios that might spark a dispute:

1. Receiving the wrong item

2. Item not matching its description

3. Product arriving damaged or with a broken seal

4. Missing parts or accessories

5. Compatibility issues with the item

6. Discrepancies between the item and company specifications

7. Functional defects in the product


Should a customer's return request be denied by the company and they choose to dispute it, we'll make every effort to mediate between both parties. If the resolution favors the customer, a refund will be issued upon the return of the product. However, if the resolution leans in favor of the company, no refund will be granted to the customer.

Customer Focused Programme:

In the event of disagreement where the Company cannot issue a refund or provide a replacement, the Company commits to actively seek a resolution.

If the customer's issue with the Company remains unresolved, they can reach out to The Company's Customer Support team will investigate to detect potential fraud. Only after confirming these details can a dispute be lodged.


Customer Eligibility and Restrictions:

  • Only customers who have purchased products from the Company are eligible for the Customer Oriented Program.

  • Disputes must be filed within 7 days of product delivery.

  • Any post-delivery damage or loss to the product is not covered under this program and is the sole responsibility of the customer. Customers should reject delivery if the item is damaged.

  • Fraudulent charges and claims are exempt from replacement/return policies.

  • Blacklisted and Blocked customers are not entitled to replacement/return policies.

  • Filing disputes against the Company does not automatically guarantee a refund or replacement. The Company will validate raised disputes and may only process legitimate claims.

  • The Company is not liable for any direct or indirect losses or costs incurred by customers.

  • Claims stemming from customer remorse, such as accidental purchases or changes of mind, will not be entertained under this program.

  • The Company reserves the right to take legal action against users who file invalid or false claims, providing false, incomplete, or misleading information. Additionally, the Company may suspend, block, or disqualify users from program benefits.

  • Decisions made by the Company regarding replacement/return policies are final and binding.

  • The Company reserves the right to alter or terminate replacement/return policies without prior notice to users.

  • This program does not cover claims for losses due to delayed shipment or delivery by the Company.

  • Disputes via Chargeback are not covered.

When a chargeback (CB) arrives from a payment gateway/bank, the following circumstances may occur:

1. CB Pending: Buyer is yet to receive the item. A refund will be processed following dispute protocols.

2. Unauthorized Chargeback: Buyer denies making this transaction. Refund procedures will align with dispute policies. The company acknowledges that providing accurate invoices is its foremost responsibility. It is imperative that invoices display "Powered by Company"; failure to comply may result in chargebacks.

3. Discrepant Item: The item does not meet the Buyer's expectations. Disputes will be resolved per established policies.

Communication via Mail:

In adherence to applicable laws, certain information or communications we deliver to you must be in written form. By utilizing Our Website, you acknowledge and consent to predominantly electronic communication with us. This entails our contact with you via email or the provision of information through notices posted on Our Website. By engaging with us, you agree to electronic communication for contractual purposes and recognize that all contracts, notices, information, and other communications provided to you electronically meet legal requirements for written communication. This provision does not diminish your statutory rights.

Should you need to give us any notices, kindly direct them to Osheen EXIM at We reserve the right to provide notices to you via the email or postal address you have provided during order placement.

Contact Information:

Kindly direct your inquiries or grievances to


bottom of page