Welcome to Osheen EXIM’s online platform, osheenexim.com, your top choice for e-commerce. Created and managed by Osheen EXIM, this website connects you to global trade opportunities. All content on this site is protected by copyright and intellectual property laws. By using our services, you agree to follow the rules and terms listed here, whether you’re a registered user or not. Please read these terms carefully before proceeding.

Get the latest news about Osheen's new collections and special discounts by signing up for our free email service. We might update, improve, or add new products anytime, including price changes. Unless mentioned otherwise, all prices are in Indian rupees, and customers are responsible for following relevant rules when making payments.

Who Can Use the Service:

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• Only people who are legally allowed to sign contracts with the seller can use this service.

• You must follow the rules in this agreement and all applicable local, national, and international laws.

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Who Can’t Use the Service:

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• Minors (under 18), people who are bankrupt, or others who are not legally allowed to enter contracts.

• If you’re under 18, you cannot register or make transactions unless you have permission from a parent or legal guardian.

• The company can block or remove users who are minors or otherwise ineligible.

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User Responsibilities:

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• Do not use the service for anything illegal or unauthorised. Breaking this rule will result in immediate account termination.

• Keep your login details (username & password) secure—you’re responsible for all activity under your account.

• Provide true, complete, and up-to-date information when signing up. If your details are false or misleading, the company can suspend or ban your account.

User Responsibilities:

When using the Service, you agree not to:

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1. Copy, share, modify, or leak any part of the Service.

2. Hack, damage, or disrupt the service’s servers or security.

3. Overload the system or harm its performance.

4. Upload viruses, malware, or harmful files.

5. Collect personal info (like usernames) without permission.

6. Use the service for business or profit.

7. Pretend to be someone else, lie, or hide your identity.

8. Interfere with the service’s normal operation.

9. Access content illegally or through unauthorised methods.

10. Bypass restrictions or limits set by the Service.

11. Reverse-engineer or try to access the service’s code.

Service Changes & Termination:

We can change, limit, or shut down the service anytime without warning. If you break these rules, we may ban you without owing you anything. Even if your access ends, you must still follow these terms.

Prohibited Content:

You must not post anything that:

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• Harms people, animals, or property.

• Exploits or endangers children.

• Supports illegal activities.

• Is offensive, abusive, threatening, or inappropriate.

• Violates others’ rights (like copyrights or privacy).

We can remove any content that breaks these rules. We don’t promise that content will stay available and may change or delete it without notice.

The company doesn’t promise that the information on its website is always accurate, complete, reliable, or up to date. Users access the site at their own risk, knowing it’s only for general information. By using the site, users agree not to hold the company or its team (like employees, partners, etc.) responsible for any issues. The company allows users limited access to the site for personal use only, not for business. If users break these rules, their access can be cut off without warning. Separate agreements are needed for delivery, payment, insurance, and other terms. Mistakes in prices, promotions, shipping costs, or product availability may happen due to technical errors. The company can correct these or cancel orders if needed. Prices can change without notice. While the company tries to show products accurately (like colours and images), it can’t guarantee how they’ll look on every screen. Products may be changed or removed at any time. The company doesn’t guarantee that items will always meet customer expectations in quality, service, or details.

• Your order isn’t final until you give us your shipping address.

• We can choose to accept or reject any order, or part of it, for any reason.

• Sometimes, we may need more details before approving an order.

• If you don’t receive everything you bought, we’ll refund the missing amount to your original payment method.

Data Privacy & Security:

We take your privacy seriously and work to protect your personal information. However, no system is completely secure, and we can’t guarantee that third parties won’t access or misuse your data. By sharing your information, you understand and accept this risk.

Copyright Claims:

If you believe your copyrighted material has been used without permission, please provide:

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• Details of the content in question.

• Your contact info (address, phone, email) so the seller can reach you.

• A statement, made under penalty of perjury, confirming you own the rights (or represent the owner) and that the information you provide is accurate.

Repeat violations may result in content removal and account termination.

Service Disclaimer:

Our services are provided "as is" with no guarantees. You use them at your own risk. We don’t make any promises about quality, suitability, or legal compliance, and we exclude all warranties to the fullest extent allowed by law.

When you use this platform, you agree that all copyrights, designs, the site's look and feel, trademarks, and any other intellectual property related to the content and services—including Osheen’s software, HTML, and other code on the site—belong to Osheen or their respective owners. All content, including third-party trademarks, designs, and intellectual property shown or mentioned on the site and its services, is protected by local, national, and international laws. You can only use this content in ways that Osheen or its partners explicitly allow.

We do our best, but we can’t promise that our service will always work perfectly or without interruptions. We also can’t guarantee that the results you get from using it will always be accurate or reliable. We may pause or stop the service at any time, without warning. By using our service, you agree that you’re using it at your own risk. We provide everything ‘as is’ and ‘as available’, with no warranties of any kind—meaning we don’t promise it will meet your specific needs or that it won’t cause any issues. We (including our team, partners, and suppliers) won’t be responsible for any problems or losses you might face from using our service, like lost money, data, or time—even if we’ve been told such issues could happen. Where the law doesn’t allow us to exclude liability, our responsibility will be limited as much as legally possible.

These Terms of Service, along with any other agreements we have with you for our Services, will follow the rules of the Indian constitution. If you want to see the latest version of our Terms and Conditions, you can always find them on this page. Please note that we (the company) can change, update, or replace any part of these Terms at any time. We’ll post any updates on our website, so it’s your responsibility to check back for changes. If you keep using or accessing our website after we’ve made changes, it means you accept the new Terms.

Easy Returns & Replacements:

We want you to be happy with your purchase. Before shipping, our team carefully checks every order to ensure quality. Since our products are handmade, small differences in colour, texture, or shape can happen—this makes each piece unique.

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If you’re not satisfied or receive a damaged item, just email us at osheen.exim@gmail.com within 3 days of delivery. Include photos and your order number, and we’ll get back to you within 48 hours. We’ll arrange a pickup for damaged items.

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Still have concerns? Call or WhatsApp us at +91-8279305022 or +91-8218083315. Your satisfaction matters to us!

You can cancel your order anytime before it ships by emailing or calling us. If you do, you'll get your refund in 7-14 days through your original payment method. Also, if you're not happy with the items when they arrive, you can return them right away.

Get easy returns with us!

You can return any unused item in its original packaging within 7 days of delivery for a smooth refund. However, sale or promotional items cannot be exchanged or refunded.

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To process your return, email us at osheen.exim@gmail.com with your reason for returning and your order number.

Our agreement about pricing and other terms—like delivery—is based on a direct buyer-seller relationship. The payment system we use is just a tool to make transactions smoother. However, we are not responsible for issues like undelivered orders, payment problems, damages, false product claims, lack of after-sales service, or fraud related to items on our website. By agreeing, you allow us (or our partners) to process payments electronically or via cash on delivery. Our relationship with you is strictly as buyer and seller, not as a bank or financial service. Our payment system is just a convenience—it doesn’t make us a trustee or create any extra legal duties.

As a buyer, when you start a transaction, you’re entering into a legal agreement with the company to buy products or services using the payment method provided. You must pay the full amount through your bank using this payment system.

You can agree to changes in delivery times electronically through the payment system, but these changes must follow the system’s rules. If your order isn’t delivered on time (or at all), you must inform the company immediately through their website. If you don’t, it will be assumed that the delivery was successful.

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For Cash on Delivery (COD) orders, you must confirm receipt of the product to complete the order. If the items are damaged, you have 14 days to request a refund—this is your only option for compensation. Missing this deadline means you won’t get a refund.

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Note that some products or transactions may not be eligible for refunds as per company policies. Refunds (except for COD) will be sent back to the same bank account used for payment. For COD orders, refunds will be given via cheque or demand draft based on your registered details. All refunds will be in Indian Rupees and for the exact amount paid.

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Electronic refunds will be processed through approved RBI methods like NEFT/RTGS or other online banking systems. Refunds are not guaranteed if the company finds misuse by the buyer.

1. Transaction Limits & Restrictions:

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The company can set limits on the number or value of transactions made through any payment method (like cards, bank accounts, or other approved options). This also applies to payments made via payment processors or RBI-approved channels. The company can refuse transactions that exceed these limits.

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2. Rejection for Suspicious Activity:

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If a buyer has a history of suspicious charges—such as breaking company rules, violating laws, or disputes raised by their bank—the company can refuse to process their transactions.

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3. Security Checks Before Payment:

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For security or other reasons, the company may verify buyers before accepting payments, especially for cash-on-delivery orders. If the company doubts the buyer’s trustworthiness or the transaction’s legitimacy, it can reject the payment.

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4. Payment Processing:

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All payments (cards, cash, etc.) are processed through secure gateways or systems, following the terms set by the buyer’s bank or payment provider.

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5. Online Bank Transfers:

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Bank transfers are processed through the bank’s own payment gateway, under the terms agreed between the buyer and their bank.

The site welcomes visitors from around the world. Here, you might find unique treasures not available outside India. But just because they're here doesn’t mean they're allowed in your country. If you access the Site from abroad, it’s your responsibility to follow your own country’s laws and rules.

At our company, most transactions go smoothly, but sometimes issues can come up for customers or us. Don’t worry—we have a dispute resolution process to help solve any problems.

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A dispute happens when a customer and our company disagree about a transaction made on our website. If this occurs, customers can email us at osheen.exim@gmail.com to report their concern, mentioning the specific transaction involved.

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Common reasons for disputes:

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1. Wrong item delivered

2. The item doesn’t match the description

3. Product arrives damaged or unsealed

4. Missing parts or accessories

5. The item isn’t compatible as expected

6. The product doesn’t meet company specifications

7. The product has defects or doesn’t work properly

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If a customer’s return request is rejected but they still want to dispute it, we’ll try to find a fair solution. If the decision favours the customer, they’ll get a refund after returning the product. If the decision favors the company, no refund will be given.

Dispute Resolution:

If there’s a disagreement and the company can’t issue a refund or replacement, they will try to find a fair solution. If the customer’s issue remains unresolved, they can contact osheen.exim@gmail.com. The Customer Support team will check for possible fraud before a dispute can be filed.

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Customer Eligibility & Rules:

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• Only customers who bought products from the company can use this programme.

• Disputes must be filed within 7 days of delivery.

• Damage or loss after delivery is the customer’s responsibility. If an item is damaged, refuse delivery.

• Fraudulent claims or charges are not eligible for returns/replacements.

• Blacklisted or blocked customers cannot use this programme.

• Filing a dispute doesn’t guarantee a refund/replacement—the company will check first.

• The company is not responsible for any customer losses (direct or indirect).

• No claims for accidental purchases or changed minds.

• False claims may lead to legal action, account suspension, or loss of benefits.

• The company’s decisions on returns/replacements are final.

• The company can change or cancel these policies without notice.

• Delays in shipping/delivery are not covered.

• Chargeback disputes are not accepted.

CB Pending: The buyer hasn’t received the item yet. A refund will be issued based on the dispute rules.

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Unauthorised Chargeback: The buyer claims they didn’t make this purchase. The refund will follow dispute guidelines. The company must ensure invoices are correct and include "Powered by Company"—missing this could lead to chargebacks.

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Discrepant Item: The item isn’t what the buyer expected. The issue will be resolved according to standard dispute policies.

Simplified Version:

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To follow the law, some messages or information we send you must be in writing. By using our website, you agree to communicate with us mostly online. This means we may contact you by email or post updates on our website. You also agree that electronic messages (like emails or website notices) count as official written communication for contracts and other legal purposes. This doesn’t take away any of your legal rights.

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If you need to send us any notices, please email them to Osheen EXIM at osheen.exim@gmail.com. We may send you notices using the email or mailing address you provided when placing an order.

Kindly direct your inquiries or grievances to osheen.exim@gmail.com​