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Return/Replacement/Exchange Policy:

Should you happen to receive an item that is damaged or defective upon delivery, we urge you to reach out to us promptly at +91-8279305022, +91-8218083315, or via email at

Regarding Return or Exchange Eligibility:

We entertain returns or exchanges under the following circumstances:

1. Damaged Products: If you receive a product that has incurred damage during transit or is deemed defective, kindly get in touch with our customer support team within 7 days of receiving your order. We will facilitate the return or exchange process and may request photographic evidence of the damage.

2. Incorrect Products Delivered: In the unlikely event that you receive a product different from what you ordered, please inform us within 7 days of receiving the item. We will manage the return or exchange procedure on your behalf.


Terms and Conditions for Return, Replacement, and Exchange:

1. Upon receipt of your return request, we'll conduct a meticulous quality check to assess any reported faults or defects in the item. Upon verification of the issue, we'll swiftly proceed with your return or replacement request, addressing the faulty or defective item(s) promptly. Remember, for eligible items, kindly submit your return request within 7 calendar days of receiving your order.

2. Returned items must remain unused, unwashed, unaltered, untampered with, and free from any soiling. Ensure all original packaging, tags, labels, manuals, leaflets, warranty/guarantee cards, accessories, and any complimentary items are securely included in the package. The courier will only accept returns that meet these criteria.

3. Availability will determine the feasibility of order replacements.

4. Initiating refund, replacement, or exchange procedures will commence upon our receipt of the item, subjecting it to essential quality checks.

5. Items sold as sets or combos are non-returnable or exchangeable individually.

Note: Should the replacement item be unavailable, we'll promptly refund the respective amount.


Refund for Returns:

Once your item is successfully picked up and undergoes a thorough quality check according to our Return Policy, we'll kickstart the refund process. Expect the refunded amount to grace your account within 14 days of initiation, varying slightly based on your banking partner's processing time.

Kindly note: To ensure a seamless refund experience, please share your bank details with our team via phone at +91-8279305022 or +91-8218083315, or through email at


Exchange Policy:

Looking for a change? At, your options are wide open. Swap out your original purchase for something fresh and exciting within the same or different categories. Just reach out to our friendly customer care team at +91-8279305022 or +91-8218083315, or drop us a line at to get started.

Here's the scoop on our exchange policy:

1. The new item you choose should be priced the same as or higher than your original purchase.

2. Opting for something pricier? No problem! Just cover the difference during checkout.

3. If your new item costs less, you can select multiple items to even out the balance.

Keep in mind: Once you've exchanged an item, we can't offer refunds if the new item costs less than your original order.



Here are the revamped guidelines for our Return/Replacement/Exchange Policy:

1. Our policy covers all items except furniture and extends for a limited period of 7 days from the delivery date. Requests made beyond this timeframe will not be considered.

2. Returned items must be unused, in their original condition, and with all tags and packaging intact.

3. Should your purchase include a free gift or associated offer; both the main item and gift must be returned for exchange or refund processing.

4. Please note, Osheen cannot accept responsibility for items returned in error. Any additional or incorrect items returned mistakenly will not be replaced or refunded, and their delivery back to the customer is not guaranteed.



The diverse textures, hues, and patterns found in natural materials such as wood and marble are not flaws but rather inherent qualities of their organic origin.

Both wood and marble derive from nature, ensuring that each piece possesses a unique character. Marble exhibits distinctive veining, fissures, and colorations, while wood showcases a spectrum of shades and grain patterns. These variations extend beyond appearance to encompass characteristics such as moisture absorption, surface texture, and friction coefficient. Similarly, the inherent diversity of wood results in discrepancies in both visual aesthetics and functional attributes, such as hardness and slip resistance.

Moreover, the fusion of these materials with artisanal craftsmanship yields creations that celebrate their innate raw beauty, thereby deviating from uniformity. Consequently, requests for exchange or return based solely on these natural variations and handmade intricacies are not deemed valid.



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