Return/Replacement/Exchange Policy:

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If your item arrives damaged or defective, please contact us right away at:

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• Phone:  +91-8279305022 or +91-8218083315

• Email:  osheen.exim@gmail.com

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When can you return or exchange an item?

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• Damaged or Defective Items: If your order arrives broken or faulty, contact us within 7 days of delivery. We’ll help with a return or exchange and may ask for photos of the damage.

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• Wrong Item Delivered: If you receive the wrong product, let us know within 7 days, and we’ll arrange a return or exchange for you.

 

 

 

Terms and Conditions for Return, Replacement, and Exchange:

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• Return Process:

  • Once you request a return, we’ll carefully inspect the item for any defects or issues.

  • If we confirm the problem, we’ll quickly process your return or replacement.

  • Make sure to submit your return request within 7 days of receiving your order (if eligible).

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• Condition of Returns:

  • Items must be unused, unwashed, and in original condition (no damage or stains).

  • Include all original packaging, tags, accessories, and freebies.

  • The courier will only accept returns that meet these requirements.

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• Replacements:

  • Replacements depend on product availability.

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• Refunds/Exchanges:

  • We’ll start processing refunds, replacements, or exchanges only after we receive and inspect the returned item.

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• Sets/Combos:

  • Items sold as sets cannot be returned or exchanged individually.

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Note: If a replacement isn’t available, we’ll issue a refund instead.

 

 

 

Refund for Returns:

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Once we receive your item and check its condition as per our Return Policy, we’ll start processing your refund. The money will be credited to your account within 14 days, depending on your bank’s processing time.

Note: For a smooth refund, please share your bank details with us by calling +91-8279305022 or +91-8218083315, or emailing osheen.exim@gmail.com

 

 

 

Exchange Policy:

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Looking for something new? At www.osheenexim.com, you can easily exchange your original purchase for something different—whether in the same category or a completely new one!

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How to exchange?

Contact our friendly customer care team:
📞 Call: +91-8279305022 or +91-8218083315
✉️ Email: osheen.exim@gmail.com

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Exchange Rules:

✔️ Your new item should cost the same or more than the original.
✔️ If it’s more expensive, just pay the difference.
✔️ If it’s cheaper, you can pick multiple items to match the original price.

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Note: Once exchanged, we can’t offer refunds if the new item costs less than your original order.

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Exceptions:

 

Updated Return/Exchange Policy:

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• Time Limit: You can return or exchange items (except furniture) within 7 days of delivery. After that, we can’t accept requests.

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• Condition: Items must be unused, in their original packaging, with all tags attached.

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• Free Gifts: If you got a free gift with your purchase, you must return both the main item and the gift for a refund or exchange.

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• Wrong Returns: If you send back items by mistake, we won’t refund or replace them, and we may not be able to send them back to you.

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Note:

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The different textures, colours, and patterns in natural materials like wood and marble aren’t defects—they’re part of what makes them unique. Since both come from nature, no two pieces are exactly alike. Marble has its own veins, cracks, and colour variations, while wood has different shades and grain patterns. These differences aren’t just visual—they also affect things like how the surface feels, how it absorbs moisture, and how slippery or hard it is. When these materials are crafted by hand, the final product highlights their natural beauty rather than forcing perfect uniformity. Because of this, we can’t accept returns or exchanges just because of these natural variations or handmade details.